Sondos
Sondos

15+

Years of Experience
15<span>+</span>
15<span>+</span>

Build customer experiences that stand out

At Sondos technology and consulting, we create customer experiences that boost engagement and retention to the max, taking advantage of the latest data-driven approaches.

We engineer customer experiences for what is inside people's brains

Using insights and studying user behaviors, interests and demographics, we create what people are expecting inside their heads, to make your business more impressive and likable.

What We Do

Products

Customer Experience

  • Get unified and consistent customer experience
  • Capture real-time feedback
  • Boost Revenue
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Market Research & Insights

  • Get valuable insights to make excellent business decisions
  • Get a deep understanding on your customer and competitors
  • Improve your offering based on the changing consumer preferences or market dynamics
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Employee Experience

  • Improve productivity
  • Develop a high-performing culture
  • Increase employee engagement
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CX Strategy Alignment

  • Manage the CX alignment process
  • Maintain excellent monitoring across multiple units
  • Provide structure and clarity of purpose for employees
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Customer Journey Management

  • Measure and manage journey performance
  • Deliver on the customer intent and behavior
  • Shine in make or break moments
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Quality Management

  • Defining, improving, and controlling processes
  • Reducing waste and preventing mistakes Plan changes and take actions
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User Feedback

Testimonials
-Integrated automotive.
"Working with Sondos Technology was one of our great investments for improving quality of service. We could finally detect repetitive problems accurately through professionally gathered feedback directly from customers, with the integrated CATI solution. This has helped us so much with discovering what areas need more enhancement and what to prioritize specifically."
-Integrated automotive.,
-Fit Forever Fitness.
"Our partnership with Sondos has widen the gap between us and those who are trying to catch us up to the top of women's fitness clubs in the Kingdom of Saudi Arabia, which is considered the largest fitness club in the kingdom according to women's surveys. Sondos has been and continues to be our fast way to identify any problems that may arise in the service and affect the members’ satisfaction or any other things that may be an obstacle to the successful investment and the operation of the clubs, giving us the opportunity to immediate control and avoid any negative effects. The support of Sondos team allowed us to acheive exceptional degrees of members loyalty and satisfaction month after month. We thank Sondos and its diligent team for the prompt response to the feedback, and the flexibility in providing services according to the client needs and wants."
-Fit Forever Fitness.,
-National Bonds.
"We would like to put on record the high flexibility shown by the Sondos Market Research Team so far and prompt assistance whenever required. With the expertise of the Sondos Market Research Team and the proposed new recommendation to embed a 360 degree tool for customer insights, staff knowledge management and Management Action Module, we are confident that National Bonds will emerge as a market leader in the financial services sector."
-National Bonds.,
-Nuqul Group.
"Working with Sondos was a true value adding experience for FINE; as their knowledge, corporate values and technology readiness for measuring customer satisfaction allowed FINE to excel in delighting its customer and listen carefully to their voice and needs. Also, Sondos team went beyond the contract agreement boundaries and became a true partner for FINE success."
-Nuqul Group.,
-Union National Bank.
"Since we started implementing Sondos Customer Experience Measurement & Management System (CEMMS), we improved our customer data accuracy allowing us to gain instant customer insights about the quality of service provided by the bank. Additionally, the immediate communication with the unhappy customer allowed by Sondos system enables us to manage their problems effectively. On the other hand, the advanced online reporting dashboard provides in time data analysis and related charts which empowered us to accurately take proper needed action with the customers."
-Union National Bank.,

Get in Touch With us

    How Our Solutions Stand Out

    Latest and most innovative

    We are updated to the latest and best business, technology and customer experience practices for leveraging quality, improving customer engagement and boosting sales and retention.

    Inclusive and unified

    Our solutions cover entire customer journeys from learning about your business to each interaction with it, both online and offline. We also give you a full-view of this journey to support your decision making.

    For teams and decision makers

    Our solutions are optimized to help employees, as much as they help decision makers and executives. The real-time insights we provide strategically can help your teams engage with your business and its offers, and take immediate actions through their daily workflows to impress customers and raise their satisfaction to new levels.

    Strategic and measurable

    We deliver strategic solutions, in the form of roadmaps with measurable outcomes, helping you measure every return on each investment and the value of each enhancement.

    Gap-bridging

    We help in filling communication gaps between customers and your business, as early as possible. This is approached through advanced efforts for gathering more feedback; reliably, consistently and with no negative impact on customer experience.

    Driven by competition

    Our strategies are not only based on your business needs and customers. We understand the full market and its players, to figure out the best ways you can compete and have edges over direct and indirect competitors.