Sondos for B2B Businesses
How will your B2B business benefit?
Build successful B2B CX
Provide personalized B2B experiences
Meet the sophisticated needs of business customers
Boost your employees productivity and motivation
Want to go further? Let's discuss your project.
What can B2B business expect?
Mapping customer journeys specifically and generally.
Customer profiles with account type and ability to link all the accounts of decision makers and influencers.
Customized surveys tracking for different online and offline channels.
Use AI-powered text analytics to identify and address customer issues before they escalate.
Publish surveys instantly or schedule them.
Ability to view CX results by the different segments, transactions, customer types, products, employees… etc.
Send survey invitations by SMS through integration between the organization SMS provider and Sondos system, or deliver it as a pop-up message on the organization website or mobile application.
Integrated data model with the ability to link customer attributes to specific responses.
Customizable role-based dashboards.
Full case and ticket management system with systematic workflows to facilitate managing customers problems and dissatisfactions, with automated alerts and escalation workflows.
A portal with unlimited users and role-based permissions.
Host data on cloud through a SaaS model, or store it on-premise.
Integrate the solution with other systems & exchange data smoothly between different systems.