Sondos for Hospitality Businesses
How will your hospitality business benefit?
Create memorable, more personalized guest experience
Stay ahead of your competitors
Improve the guest journey
Control and improve guests digital experience
Omnichannel customer experience
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What can hospitality businesses expect?
Mapping all different guest journeys generally or specifically with deep details.
The system supports collecting guest feedback through different methods including QR code, tablet surveys, SMSs, emails, room smart TVs, and guest relations officers.
Customized system structure by hotel level, property, multi properties, regions, countries, or channels.
A portal with unlimited users and role-based permissions for various responsibilities.
Guest feedback management system which sends direct notifications to the in-charge person of each department to handle the guest complaints and take instant actions, with the ability to escalate to the high-level management.
Customizable role-based dashboards with real-time data.
Supports integration with other systems & pulling operational data from and to different business systems and tools.
AI-powered text analysis tools to identify and address customer issues before they escalate.
HTML based personalized reports by email, with the ability to schedule periodically.