Sondos for Insurance Businesses
How will your insurance business benefit?
Create a customer-centric strategy
Redesign your customer journeys
Manage omnichannel customer experiences
Engage your employees
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What can Insurance business expect?
Mapping customer journeys generally and specifically.
Customizable surveys for different online and offline channels.
Customizable system structure by company level, branch, region, country or channel.
Customizable dashboards with pre-set templates for various roles.
Full case and ticket management system with systematic workflows to facilitate managing customers problems and dissatisfactions.
Ability to filter CX results by different segments, transactions, customer types, products, employees… etc.
Integrated data models with the ability to link customer attributes to specific responses.
Automate alerts and escalate issues that are not resolved quickly.
Integrate the solution with other systems & exchange data smoothly between different systems.
Use AI-powered text analytics to identify and address customer issues before they escalate.
A portal with unlimited users and role-based permissions for each account.
Rotational survey features based on the customer profile with the ability to measure one question at a time.
Ability to schedule surveys.