Sondos
Sondos

Organization CX Strategy

Approach Customer Experience enhancement as a strategy-based investment

Customer experience is what can make your brand stand out from the crowd, and our team of experts and consultants can help you with this through a comprehensive strategy with prospective results for each action and investment.

What does our CX strategies guarantee?

We craft together a CX strategy that involves all business departments and puts a plan to enhance customer experience at every touchpoint.

We help you deliver great online and offline experiences and boost your free word-of-mouth marketing outcomes.

We help you adapt to the changing needs of customers and trends of using digital platforms.

We also keep you closer to your customers with analytics and listening that let you know what is in people’s minds and what your target audience are talking about, as well as continuous feedback from existing customers that is managed strategically.

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How do we do it?

We understand your company’s strategic priorities and top goals.

We help you align CX strategy with your business strategic goals.

We define roles and responsibilities in the CX measurement strategy.

We create and agree on a roadmap and strategy incorporating each of these aspects.

Typical key influencers in customer experience adoption include:
  • Chief Marketing Officer (CMO)
  • VP of Sales
  • Chief Information Officer (CIO)
  • Chief Financial Officer (CFO)
  • Chief Executive Officer (CEO)

We help you collect the data from different sources to find the gaps existing between customer expectations and current experience.

We together identify new technology, people, or processes, assets that are required to accomplish these goals through enhancing customer experience.

We begin to execute the strategy and map the customer journeys for each customer and many other metrics to assess customer satisfaction, pai points and more.