Sondos
Sondos

Research Tools

Unleash the unprecedented power of computer aided research

Our solutions powered by digital platforms can help your customer service department connect with customers and gather feedback in a way that is smarter than ever. Here are some of the technologies you can expect:

CATI (Computer-Assisted Telephone Interviewing)

With the power of this technology, your agents can ask questions by telephone and record answers on a computer using a logical path of a predesigned survey. No much work and much faster speed!

CAWI (Computer Aided Web Interviewing)

The CAWI questionnaire appears in the browser as a web-page that respondents can reach in different ways depending on the design of the website. The respondent answers the survey on any of their devices in a few seconds.

CAPI (Computer-Assisted Personal Interviewing)

Through this type of feedback gathering through interviewing, the interviewer uses his laptop screen to read the questions to pose and input the responses.

How will you benefit?

Ensure effective communication with customers and gather feedback with much higher efficiency.

Cut down the costs of feedback gathering with more productive customer service agents.

Increase the rate of responses and own more feedback to enhance decision making.

Increase quality of collected data and its accuracy with an automated workflow.

Manage agents performance and monthly targets more fairly and clearly.

Get the info you’re looking for right now, get in touch

Contact us

What features do you get?

Digital calculator to provide you with correct survey sampling size of your research including powerful metrics like confidence level and margin of error.

Survey builder with multi-question types to build surveys easily.

Administrative tools to assign data by agent and control targets to maintain the quality of conducted surveys and increase productivity.

Testing tools give you the ability to make multiple trials and send invitations more than one time.

Multi-method support so you can use more than one method simultaneously.

Video interviews support for logging agents face to face with respondents through the platform.

Social media, email and SMS sharing directly from the system.

Quality audit tools to assess the reliability of responses.

Instant reports and dashboards with real-time results tracking.