NPS Model
One score.. incredibly reliable customer experience monitoring

Sondos Net Promoter Score (NPS) solution is an integrated platform that helps marketing teams track the Net Promoter Score, one of the revolutionary customer experience metrics that help in rating the likelihood of customers recommending what your business offers. The platform can help you accurately understand and analyze how each customer feels about your business, categorizing them into promoters, passives and detractors; to help you work on satisfying more customers and measure the impact of your marketing decisions and product or service enhancement.

How can your business benefit?

Measure the overall perception of your brand and assess various decisions.

Turn customers into highly loyal promoters and discover the major drivers of their satisfaction.

Find what is irritating your customers to change it and make them your new promoters.

Measure your brand reputation easily and compare it to competitors, free of complexities.

Complement the NPS with other metrics for more visibility into the customer journeys.

Measure the engagement and loyalty of your employees to improve their satisfaction and work culture.

Boost the effectiveness of your referral marketing at no additional costs.

What features do you get?

Readily pre-built NPS surveys and templates for transactional and relational types.

Automated NPS surveys with customizable dates and times.

Custom rules to avoid sending surveys to the same customers multiple times.

Branded surveys with your logo, colours and fonts. 

Segmented Analysis to view NPS results by different segments including company, product, service, staff, nationality, age group, gender, transaction, others.

Embeddable NPS surveys in your app, or to distribute easily via SMS, Email, QR code or website.

Automated tickets to any employee in the organization and full tracking of each one.

Real-time dynamic dashboard with powerful reporting tools.

Ability to integrate other tools with the platform to extend features and incorporate it with your business system.

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